Inclusive App in HealthCare
I led the UI design for a comprehensive healthcare platform from delivery to launch, developed by the Ministry of Labor and Social Protection of Kazakhstan. The app serves people with disabilities and their caregivers, providing access to medical supplies, rehabilitation services, and specialist care through a unified, WCAG-compliant interface.
Intro
Problem
People with disabilities and their caregivers faced a fragmented system for accessing government-provided healthcare services. They had to navigate between multiple agencies, fill out paper forms, and wait in long queues — a process that was inaccessible, time-consuming, and deeply intimidating.
Solution
Design a single, unified accessible platform that simplifies the entire process of obtaining medical supplies, booking rehabilitation services, and connecting with specialists — all accessible to users with varying abilities through a WCAG-compliant interface.
Services
Medical Supplies Marketplace
The marketplace module simplifies the complex process of obtaining assistive devices by clearly distinguishing between state-subsidized and additional user payments, eliminating confusion and ensuring transparent pricing.
Service Provider Portal
This module enables users to browse, evaluate, and hire certified service providers. Every provider profile was designed to surface key trust signals — experience, ratings, availability — making an overwhelming decision-tree manageable.
Sanatorium & Rehab Booking Engine
A complete booking system for rehabilitation centers. Designed to handle understanding long-form health-stage flow in a simple, step-by-step interface — from selecting treatment periods to choosing rooms and meal plans.
Reflections
Multi-Role Architecture: Caregiver & Specialist
A key design challenge was supporting three distinct user roles within a single app: the client (person with disability), the caregiver (guardian), and specialist profiles. By streamlining role switching and role-aware content adaptation, the interface handles complex permission hierarchies without cognitive burden.
Following WCAG-compliant
Accessibility wasn't an afterthought but a foundational design principle. I ensured that high-contrast color palettes and scalable typography met international standards, making the app genuinely usable for its target audience.
Personal Reflections
Working on this product solidified my commitment to design for inclusivity. In the GovTech sector, the gap between technical implementation and real user needs is often vast. My role was to bridge this gap — ensuring that the Minister's ambition to digitize social services truly translated into an interface that the most vulnerable users could navigate with confidence and dignity.
